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paid subscription on skiandsnowboard.live won't load/not recognized by Firefox - it worked previously

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  • Last reply by cor-el

janie_g_01
janie_g_01
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My paid subscription on skiandsnowboard.live won't load and/or the subscription is not recognized in Firefox. The website loads but when I sign in to skiandsnowboard.live (via Google sign in) on Firefox my subscription isn't activated/recognized. It worked on Firefox up until about 2 weeks ago. I can access this website and my account with other browsers. The issue is not device dependent. Help.

My paid subscription on ''skiandsnowboard.live'' won't load and/or the subscription is not recognized in Firefox. The website loads but when I sign in to skiandsnowboard.live (via Google sign in) on Firefox my subscription isn't activated/recognized. It worked on Firefox up until about 2 weeks ago. I can access this website and my account with other browsers. The issue is not device dependent. Help.

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cor-el
cor-el
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  • Top 10 Contributor
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You can check for issues with Total Cookie Protection.

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window