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Junk mail error

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  • Last reply by Matt

gojo
gojo
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My sister-in-law has been sending me a daily email for 15 years, and it has always gone to my inbox. Now, all of a sudden, it is going to Junk (as are a number of other regular correspondents). I have been marking her email as Not Junk for a month now, and it's still going to Junk. I understand that Thunderbird "learns," but how long does the lesson take?

My sister-in-law has been sending me a daily email for 15 years, and it has always gone to my inbox. Now, all of a sudden, it is going to Junk (as are a number of other regular correspondents). I have been marking her email as Not Junk for a month now, and it's still going to Junk. I understand that Thunderbird "learns," but how long does the lesson take?

All Replies (1)

Matt
Matt
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If it is your mail provider or antivirus product doing the placement then Thunderbird is not going to learn. Do the emails in the junk have the red flame icon for a junk message? or is it greyed out?

Modified by Matt