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Emails with attachments just dont arrive.

  • 2 replies
  • 0 have this problem
  • 2 views
  • Last reply by lrweng

lrweng
lrweng
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I'm using TB 102.9.0 Problem started 2 weeks ago with emails from a single customer. We were successfully sending/receiving emails with attached photos. Then suddenly anytime he sent an email with an attachment (of any kind) the email never showed. Not even the text body. Emails from this account with text body only work fine. Dont know whether to check my email host Earthlink (dont laugh I'm 30+ years loyal to them) or start fishing in TBird. Suppose it could be be one of either Webroot or SpyHunter that suddenly zeroed in on incoming mail. Will contact Earthlink tomorrow. Seems we've checked that emails from that customer with attachments are being received by others. Never had TB issues in about 8 years.

I'm using TB 102.9.0 Problem started 2 weeks ago with emails from a single customer. We were successfully sending/receiving emails with attached photos. Then suddenly anytime he sent an email with an attachment (of any kind) the email never showed. Not even the text body. Emails from this account with text body only work fine. Dont know whether to check my email host Earthlink (dont laugh I'm 30+ years loyal to them) or start fishing in TBird. Suppose it could be be one of either Webroot or SpyHunter that suddenly zeroed in on incoming mail. Will contact Earthlink tomorrow. Seems we've checked that emails from that customer with attachments are being received by others. Never had TB issues in about 8 years.

All Replies (2)

david
david
  • Top 10 Contributor
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Check mail from this person from your online account to see if messages include attachments. That will give you more information in investigating this.

lrweng
lrweng Question owner
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Thanks David and Mozilla support. Problem is resolved.

After 2.5 hours on the phone, it's all "on me". About a month ago, I was searching for some forms that I couldn't receive and I clicked on "sort the inbox by attachments". So lo and behold, everything I received the past month with attachments was buried by about 7000 emails in my Inbox which is always by latest first chronological order. There they were at the bottom of about 25 pages of email. Including every piece of junk that had an attachment.

I pull up short of declaring that my 1st "senior moment", but people shouldn't make fun of my Earthlink email account. No other company would spend 2.5 hours on the phone with their INSTANT customer service and tough it thru a problem that apparently wasn't theirs to start with.

Thanks

Modified by lrweng