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Missing Thunderbird profile

  • 3 replies
  • 1 has this problem
  • 18 views
  • Last reply by david

simoncharlestomsett
simoncharlestomsett
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I backed up my TB using the Export program and also copied all TB files to a backup. TB won't load and can't find my profile. I've copied all files back to original folders, but still won't load. (missing profile) As I can't load TB I can't import the zipped files. Should I remove TB completely and install it with a new profile? Suggestions welcomed. TIA.

I backed up my TB using the Export program and also copied all TB files to a backup. TB won't load and can't find my profile. I've copied all files back to original folders, but still won't load. (missing profile) As I can't load TB I can't import the zipped files. Should I remove TB completely and install it with a new profile? Suggestions welcomed. TIA.

All Replies (3)

david
david
  • Top 10 Contributor
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what did you do after exporting the profile? Copying files doesn't cause the profile to be gone. Rather than piece the components back, it may be simpler for you to - uninstall thunderbird completely and reinstall - click the import button to access the zipped backup.

simoncharlestomsett
simoncharlestomsett Question owner
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Will uninstalling delete all existing emails, or only the program?

david
david
  • Top 10 Contributor
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All of your messages should be in the zipped backup.