This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

passwords

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by Tony

more options

I had to change my ntlworld.com password as I was getting a 'Forbidden' message from Virgin Media. Now I cannot access my Virgin Media mail through Mozilla Thunderbird.

I had to change my ntlworld.com password as I was getting a 'Forbidden' message from Virgin Media. Now I cannot access my Virgin Media mail through Mozilla Thunderbird.

All Replies (2)

more options

Update Thunderbird's copy of your email account's password via the password manager. See Password Manager - Remember, delete and change passwords in Thunderbird

more options

Thanks for responding but I have already tried this and it still fails.