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you installed an update or something and emptied my password manager.

  • 2 replies
  • 0 have this problem
  • 2 views
  • Last reply by cor-el

Marilla J Whitney
Marilla J Whitney
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where are my passwords? And why can't I do chat with a company employed tech?

where are my passwords? And why can't I do chat with a company employed tech?

All Replies (2)

TechHorse
TechHorse
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You could try retrieving lost passwords by using the logins-backup.json file in the user Profile folder. Although this would need to be done sooner rather than later.

If you do not know where your Profile folder is, see here: https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Close all Firefox windows. Move logins.json to a backup folder. Copy logins-backup.json to a backup folder. Rename logins-backup.json to logins.json. Restart Firefox.

If this doesn't work you can always exit Firefox and then restore the original two files from the backup folder.

Modified by TechHorse

cor-el
cor-el
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Did you try to reboot the computer? Did you only lose the logins or other data as well ?