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IMAP set-up: Can't receive mail

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by Stans

cbelluccix
cbelluccix
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One of my emails in Thunderbird stopped receiving mail. I checked the Profile directory and the INBOX file is gone. I tried copying an INBOX from another email and rebuilding the msf to no avail. Am I completely hosed (no, no backup, but at this point, I really don't care)? I just want to get the emails that are still on the server. I can send emails without a problem. All three emails (all IMAP) I access through Thunderbird are set up the same.

Where do I start? Build is 102.11.0 and I lost the INBOX shortly after the upgrade.

One of my emails in Thunderbird stopped receiving mail. I checked the Profile directory and the INBOX file is gone. I tried copying an INBOX from another email and rebuilding the msf to no avail. Am I completely hosed (no, no backup, but at this point, I really don't care)? I just want to get the emails that are still on the server. I can send emails without a problem. All three emails (all IMAP) I access through Thunderbird are set up the same. Where do I start? Build is 102.11.0 and I lost the INBOX shortly after the upgrade.

All Replies (4)

Stans
Stans
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Remove the account and add it afresh.

cbelluccix
cbelluccix Question owner
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Tried that. I get an invalid license for Plesk when I do that, so I am reluctant to accept the non-license and continue. (I just renamed the old IMAP account when I tried that.)

cbelluccix
cbelluccix Question owner
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Edit: I did try that yesterday and got the license error.

Tried it again today: Deleted old account. Closed Thunderbird, restarted Thunderbird. Added IMAP account. No INBOX file created in the folder. Cannot receive mail.

Stans
Stans
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Take the Plesk licensing issue up with your email hosting provider. Make sure you can actually sign in to Plesk and in to the troubled email account via webmail.