This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Souncloud

more options

Hi there,

I've been using Firefox for year, but since about last week I've developed an issue where I can't use Soundcloud. As soon as I go on the website, there's about a 5-second wait, while it tries to load, before it crashes the browser and I have to restart it.

I've tried switching off all my ad-blockers, etc. but that hasn't worked. I have Privacy Badget, Disconnect, AdBlock and AdBlock Plus.

I've just noticed that the website works on Private browsing mode.

I love Firefox, but Soundcloud is the website I visit the most, so in a bit of a predicament. Anyone have any suggestions?

Thanks!

Hi there, I've been using Firefox for year, but since about last week I've developed an issue where I can't use Soundcloud. As soon as I go on the website, there's about a 5-second wait, while it tries to load, before it crashes the browser and I have to restart it. I've tried switching off all my ad-blockers, etc. but that hasn't worked. I have Privacy Badget, Disconnect, AdBlock and AdBlock Plus. I've just noticed that the website works on Private browsing mode. I love Firefox, but Soundcloud is the website I visit the most, so in a bit of a predicament. Anyone have any suggestions? Thanks!
Attached screenshots

All Replies (3)

more options

It works in Privacy Mode because I assume there are you add-ons running. To confirm, try Firefox in Safe Mode. https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

If it works, then it sounds like an add-on issue. You will need to find out which one is causing the issue by disabling them one by one. Good Luck  ;-))

more options

I have no issue with the site. see screenshot

more options

try cleaning sites cache might help