This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird update of 5/30/2023

  • 1 reply
  • 0 have this problem
  • 6 views
  • Last reply by Toad-Hall

cgswank
cgswank
more options

I have not received emails addressed to the three accounts we originally set up years ago. The only email that has come through is one from xfinity which uses the xfinity account name. I logged onto xfinity and no new messages are residing there. I've downloaded a couple of the Mozilla help articles but don't seem to be getting anywhere.

I have not received emails addressed to the three accounts we originally set up years ago. The only email that has come through is one from xfinity which uses the xfinity account name. I logged onto xfinity and no new messages are residing there. I've downloaded a couple of the Mozilla help articles but don't seem to be getting anywhere.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

You asked this question on 1st june but did not respond when asked for information.

Please offer information and post it into this question - do not ask another identical question or post your reponse in a new question.

  1. What OS are you using? Windows, MAC, Linux ?
  2. Who is your internet service provider ?
  3. What version of Thunderbird are you using?


Post the following:

  • Menu icon > Help > More Troubleshooting Information
  • Scroll down to 'Mail and News Accounts' section
  • Copy all the data and paste it into this question reply box.
  • OR create an image and upload it into this question.

When you select an account and click on 'Get Messages'... What happens ? What error message do you get - word for word or post an image of it?

Are you only having issues with receiving mail or is there a problem sending as well? If you try to send, what error message do you get - word for word or post an image of it?