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email cannot send

  • 1 reply
  • 0 have this problem
  • 9 views
  • Last reply by david

ernest9
ernest9
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I have changed router to ZYXEL VMG3925-B10C . Old router was old and not cope with internet speed. however emails worked in and out OK. Since the change done yesterday when I try to send emails I get the following error message. Incoming emails are all received.

"Sending of the message failed. An error occurred while sending mail. The mail server responded: REJ-RELAY-001: relay not permitted. Please check the message recipient"

The error comes somewhere in the domain of Thunderbird , router or internet provider but as as I am not an expert I do not how to solve the problem.

I have changed router to ZYXEL VMG3925-B10C . Old router was old and not cope with internet speed. however emails worked in and out OK. Since the change done yesterday when I try to send emails I get the following error message. Incoming emails are all received. "Sending of the message failed. An error occurred while sending mail. The mail server responded: REJ-RELAY-001: relay not permitted. Please check the message recipient" The error comes somewhere in the domain of Thunderbird , router or internet provider but as as I am not an expert I do not how to solve the problem.

All Replies (1)

david
david
  • Top 10 Contributor
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Recheck settings for incoming server and SMTP server to ensure they're for the same account. That would be my first thing to check.