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I can nolonger log into my bank ... National Australia Bank

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  • Last reply by cor-el

Brad
Brad
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Hi

I log into my bank (in Australia) NAB almost every day. For about several weeks now when I successfully log in to the site it says "Service Temporarily Unavailable. Please try Later". However, if I use Chrome and log in (immediately after trying it wit Firefox) it logs in every time.

Can you please help me understand what might be stopping me from using Firefox on NAB website?

Hi I log into my bank (in Australia) NAB almost every day. For about several weeks now when I successfully log in to the site it says "Service Temporarily Unavailable. Please try Later". However, if I use Chrome and log in (immediately after trying it wit Firefox) it logs in every time. Can you please help me understand what might be stopping me from using Firefox on NAB website?
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cor-el
cor-el
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  • Top 10 Contributor
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You can check for issues with Total Cookie Protection.

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window