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Despite White List (contacts) ignored by Junk controls

  • 4 replies
  • 3 have this problem
  • 8 views
  • Last reply by roundbot

roundbot
roundbot
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For many many months, some contacts emails have been ending up in Junk, again and again, I have been marking these emails as 'Not Junk', but it appears the adaptive controls are not learning.

There are several posts also trying to deal with this, but I see no solution, I think on one post it suggested 'resetting' the Adaptive Filter, which I am reluctant to do at this stage.

I am interested to learn how to read the Adaptive Junk Mail Log, I can see entries in it, but only 14 days worth. Does the Log record any marking of mail as 'Not Junk' ? I cannot see any in two weeks, which is wrong as I have marked mail as 'Not Junk'.

This post is interesting: https://kb.mozillazine.org/Junk_Mail_Controls However, many of the links and tools are outdated.

Is there any newer tools or methods to look deeper into what the adaptive controls are doing, I note - 'marking stores the information it needs as tokens in the training.dat file', I have taken a look inside this training.dat file, but it it unformatted and difficult to read, is there a tool to red the information in it and report/display it.

Thanks

For many many months, some contacts emails have been ending up in Junk, again and again, I have been marking these emails as 'Not Junk', but it appears the adaptive controls are not learning. There are several posts also trying to deal with this, but I see no solution, I think on one post it suggested 'resetting' the Adaptive Filter, which I am reluctant to do at this stage. I am interested to learn how to read the Adaptive Junk Mail Log, I can see entries in it, but only 14 days worth. Does the Log record any marking of mail as 'Not Junk' ? I cannot see any in two weeks, which is wrong as I have marked mail as 'Not Junk'. This post is interesting: https://kb.mozillazine.org/Junk_Mail_Controls However, many of the links and tools are outdated. Is there any newer tools or methods to look deeper into what the adaptive controls are doing, I note - 'marking stores the information it needs as tokens in the training.dat file', I have taken a look inside this training.dat file, but it it unformatted and difficult to read, is there a tool to red the information in it and report/display it. Thanks

All Replies (4)

david
david
  • Top 10 Contributor
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Something to check: see if the messages are being marked online as junk. That happens sometimes. I know, for me, I also need a white list for online account.

roundbot
roundbot Question owner
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Hi, thanks for your reply, do you mean - is my hosting companies mail server marking emails as junk/spam ?? does Thunderbird put such mails then into Junk when they come in from the server, even if TBs spam assin's controls think it is not junk ?

david
david
  • Top 10 Contributor
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It is not uncommon for email hosts to identify junk. That was my point.

roundbot
roundbot Question owner
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Just called my hosting provider, and explanied the issue, seems I had an old SPF record being referred to in DNS, which they have updated and advise should solve the issue, I will see how we go ...