This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox VPN

  • 2 replies
  • 31 have this problem
  • 1 view
  • Last reply by James

jse3
jse3
more options

1) Firefox advertised free apps when you signed up for vpn. However, when I signed up for vpn, I didn't get any apps. Did I do something wrong? Why didn't I get the free apps? 2) I don't seem to be able to add the VPN two other computers. It seems to want to sell me (Again) the VPN. I don't want to buy it again, just add my existing VPN to other computers. 3) I have some Macs that run Parallel's. Do I need to add Firefox VPN do the Windows that is running on Mac. Or, does my Mac Firefox VPN somehow protect the windows without adding a separate VPN on windows?

1) Firefox advertised free apps when you signed up for vpn. However, when I signed up for vpn, I didn't get any apps. Did I do something wrong? Why didn't I get the free apps? 2) I don't seem to be able to add the VPN two other computers. It seems to want to sell me (Again) the VPN. I don't want to buy it again, just add my existing VPN to other computers. 3) I have some Macs that run Parallel's. Do I need to add Firefox VPN do the Windows that is running on Mac. Or, does my Mac Firefox VPN somehow protect the windows without adding a separate VPN on windows?

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

James
James
  • Top 25 Contributor
  • Moderator
more options

Note there is no "Firefox VPN" product as the closest to that is "Mozilla VPN".

There was the Firefox Private Network however it has been discontinued as of June 20th. /forums/contributors/716327 https://support.mozilla.org/en-US/kb/firefox-private-network-no-longer-available

The KB articles for Mozilla VPN is at https://support.mozilla.org/en-US/products/firefox-private-network-vpn though it does mention Firefox Private Network in url.