This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

primary password does not work. cannot open email

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by cor-el

more options

My primary password is not recognized. I cannot reset it as my email is blocked. I cannot add a second email address without primary password. Help is needed. phone call or email to [edited from public] @frontier.com

My primary password is not recognized. I cannot reset it as my email is blocked. I cannot add a second email address without primary password. Help is needed. phone call or email to [edited from public] @frontier.com

Modified by James

All Replies (1)

more options

Your question suggests that you have a problem with accessing the Firefox account, but this account doesn't use the Primary Password.

The Primary Password is only used locally to encrypt the logins stored in the profile folder and is never part of Sync and each device can have its own PP apart from mobile devices that use OS authentication (face/fingerprint).

See also: