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Thunderbird on new computer won't log into my server

  • 3 replies
  • 0 have this problem
  • 17 views
  • Last reply by CrisMO

CrisMO
CrisMO
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I just bought a new laptop and installed Thunderbird, which I have been using since Moses. When I tried setting it up with my ISP server, I tried IMAP, but it wouldn't let me log in, saying invalid password, using the same password I have been using since Abraham. I then realized what I really wanted was POP, so I could store my emails on my computer. So, I tried that but got the same results. I've not had this problem with other new computers I have bought. It has always been seamless. So, what do I need to do to get past this? Thanks.

I just bought a new laptop and installed Thunderbird, which I have been using since Moses. When I tried setting it up with my ISP server, I tried IMAP, but it wouldn't let me log in, saying invalid password, using the same password I have been using since Abraham. I then realized what I really wanted was POP, so I could store my emails on my computer. So, I tried that but got the same results. I've not had this problem with other new computers I have bought. It has always been seamless. So, what do I need to do to get past this? Thanks.

Chosen solution

UPDATE: I contacted my email provider and they told me they had changed the password requirements, which my old password didn't adhere to. The only problem was, they didn't bother letting me know. And I had no way of knowing because my email client, Thunderbird, was working perfectly. So, live and learn. The nice thing was, I was told that the waiting time would be over two hours because of an overload of calls, but the call was picked up almost immediately. LOL I take what I can get. So, let this be a lesson, right?

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CrisMO
CrisMO Question owner
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Chosen Solution

UPDATE: I contacted my email provider and they told me they had changed the password requirements, which my old password didn't adhere to. The only problem was, they didn't bother letting me know. And I had no way of knowing because my email client, Thunderbird, was working perfectly. So, live and learn. The nice thing was, I was told that the waiting time would be over two hours because of an overload of calls, but the call was picked up almost immediately. LOL I take what I can get. So, let this be a lesson, right?

david
david
  • Top 10 Contributor
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The lesson is always to check with email provider when old password no longer works. I'm glad all is well.

CrisMO
CrisMO Question owner
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Live and Learn, David. :D