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pop3 password disappeared

peter.bavington
peter.bavington
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After a Windows 10 update, I find my pop3 server password has disappeared and I can no longer download e-mail to Thunderbird. I can't see any way to restore it. I can still send mail as the smtp password is present. All other settings seem OK. I can access my mail through the browser, but I want Thunderbird to download the messages.

After a Windows 10 update, I find my pop3 server password has disappeared and I can no longer download e-mail to Thunderbird. I can't see any way to restore it. I can still send mail as the smtp password is present. All other settings seem OK. I can access my mail through the browser, but I want Thunderbird to download the messages.

Modified by peter.bavington

Chosen solution

Thanks: I have solved the problem by deleting my account altogether and reinstalling it from scratch in Thunderbird.

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All Replies (3)

peter.bavington
peter.bavington Question owner
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Further information: the pop3 server is shown in tools>account settings>server settings but it is not listed in tools>settings>privacy and security>passwords>saved passwords. When I try to 'get all messages' Thunderbird does nothing: no error message, nothing at all. Thunderbird does not ask me to enter a password.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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First things first. What are the account settings you are using? Then do you use an anti virus program? What is it?

There is a summary in the troubleshooting information on the help menu that you can copy and paste to make that simpler.

peter.bavington
peter.bavington Question owner
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Chosen Solution

Thanks: I have solved the problem by deleting my account altogether and reinstalling it from scratch in Thunderbird.