This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to write the email

  • 2 replies
  • 0 have this problem
  • 6 views
  • Last reply by tony139

Firefox1631
Firefox1631
more options

Consistent error message:

"Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox."

I did a complete removal (Revo Uninstaller) and re-install and the problem persists. Today is 07/14/23 and the latest message downloaded is 07/11/23. I can download the current messages on another PC so it's not a server problem. I have reviewed the attributes of the mail folder and it is not "R" but when I try to use File Explorer to change them, it says that it's locked as "R"

Consistent error message: "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox." I did a complete removal (Revo Uninstaller) and re-install and the problem persists. Today is 07/14/23 and the latest message downloaded is 07/11/23. I can download the current messages on another PC so it's not a server problem. I have reviewed the attributes of the mail folder and it is not "R" but when I try to use File Explorer to change them, it says that it's locked as "R"
Attached screenshots

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Have you tried removing your anti virus and seeing if the issue persists. My experience is that when there is a disk space shortage, it is either real (as in the drive is basically full) or there is an antivirus, streaming backup or some sort of syncing going on that has the relevant file locked at the time of the write.

BTW the mention of Revo makes me shudder. Generally those that have it and have already used it have only made the situation much worse than it was to start with. Uninstalling is not a way to fix Thunderbird. Using Revo is a good way to loos you existing data however. I find it also appear to appear with CCleaner, one of the most destructive mainstream packages you can install on a system with Thunderbird.

tony139
tony139
more options

Hi,

I encountered the same problem using 102.13.0. I have used Tbird for years on this system. I thought to upgrade to SuperNova but the problem persisted. Slightly more detail - 5 new mail items were read from the server, then I got the "Unable to write..." dialog box. If I requested "Get messages", the same 5 mail items were retrieved. I read that a very full server inbox could cause problems so I cleared the inbox on the server. I wrote emails to my address and they are now retrieved without issue.

I found this article pointed to my solution: https://kb.mozillazine.org/Keep_it_working_-_Thunderbird

Hope this helps.

Regards