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Unified folders not working after update to 115.0.1

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  • Last reply by Wayne Mery

lordthistle
lordthistle
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The update to Thunderbird 115.0.1 broke the "Unified folders".

I have two eMail accounts: - the first on a custom server, I do not know its characteristics - the second is an Office365 institutional account

Only the account on the on the custom server is shown in the Unified Folders.

The second account is shown as a folder in the Unified Folders pane, at the same level as "Archives", "Junk" and "Deleted".

I have tested one solution reported to be working: https://support.mozilla.org/en-US/questions/1003446

It does not work in my case.

Any help?

The update to Thunderbird 115.0.1 broke the "Unified folders". I have two eMail accounts: - the first on a custom server, I do not know its characteristics - the second is an Office365 institutional account Only the account on the on the custom server is shown in the Unified Folders. The second account is shown as a folder in the Unified Folders pane, at the same level as "Archives", "Junk" and "Deleted". I have tested one solution reported to be working: https://support.mozilla.org/en-US/questions/1003446 It does not work in my case. Any help?

Modified by lordthistle

All Replies (1)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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lordthistle, are you still having problems?

If you are, please

  • Install https://addons.thunderbird.net/en-US/thunderbird/addon/unified-folders-debugging/
  • If you do not see the "Unified Folders" heading in the folder pane, then click on "..." next to "New messages", click "Folder Modes", enable an additional folder mode to force the "Unified Folders" heading to appear
  • in the folder pane, next to the "Unified Folders" heading, click on ⋮ three vertical dots, do not do "Reset Unified Folders"
  • click Debugging Info > click Copy to Clipboard and save the clipboard somewhere
  • click Close.
  • in the Unified Folders heading click on ⋮ three vertical dots, and do "Reset Unified Folders". (DO THIS LAST)

Please tell us, does that help?