Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

access denial

  • 2 replies
  • 0 have this problem
  • 15 views
  • Last reply by Terry

saji38
saji38
more options

I have been having problem with accessing my email box. The mail has not been responding on my laptop for about a week now. However i can open using my phone. How can i get back my access to my email account through my laptop? Help me to get access to my email ([edited] @hotmail.com) on my laptop as i used to until about a week now?

I have been having problem with accessing my email box. The mail has not been responding on my laptop for about a week now. However i can open using my phone. How can i get back my access to my email account through my laptop? Help me to get access to my email ([edited] @hotmail.com) on my laptop as i used to until about a week now?

Modified by James

All Replies (2)

Dropa
Dropa
more options

Did you try in Firefox Private Mode Browser to verify no Addon was blocking the access.

Terry
Terry
more options

You could check that the address hasn't changed by searching for the website.

The problem may be caused by corrupt cookies so you could try deleting those. If that doesn't work, try 'forgetting' the website. Right-click it in history and select "Forget about this site".

https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox#w_remove-a-single-website-from-your-history