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email stopped loading

  • 4 replies
  • 4 have this problem
  • 2 views
  • Last reply by bigred51

bigred51
bigred51
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My email stopped loading. When I input my password, I get this message:

THUNDERBIRD Alert from account (my email address): 1014

Does anyone know why this message pops up and what "1014" is? Any help resolving it would be appreciated.

My email stopped loading. When I input my password, I get this message: THUNDERBIRD Alert from account (my email address): 1014 Does anyone know why this message pops up and what "1014" is? Any help resolving it would be appreciated.

Chosen solution

I very much appreciate your taking the time to help me with this situation. As it turns out, the problem was with xfinity and has now been resolved. Again, thank you for your time.

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All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
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Is this with an Xfinity/Comcast account?

bigred51
bigred51 Question owner
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Yes, this is with an Xfinity/Comcast account.

sfhowes
sfhowes
  • Top 10 Contributor
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Make sure you've enabled access by 3rd-party apps:

https://www.xfinity.com/support/articles/third-party-email-access

and have the correct server settings:

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

bigred51
bigred51 Question owner
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Chosen Solution

I very much appreciate your taking the time to help me with this situation. As it turns out, the problem was with xfinity and has now been resolved. Again, thank you for your time.