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Gmail never displays in its latest version on Firefox, only in HTML -- for several years now.

  • 3 replies
  • 0 have this problem
  • 3 views
  • Last reply by zeroknight

rosalucent
rosalucent
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I have been unable to use Firefox for Gmail for several years now. I use Chrome instead, because whenever I try it on Firefox, I get the following message: Do you really want to use HTML Gmail? You're about to use a version of Gmail designed for slower connections and legacy browsers. To get all of Gmail's features, including inbox categories, images and quick actions, please use the latest version of Gmail (recommended). When I click on the box marked Take me to the latest version, absolutely nothing happens. If I click on the box for the HTML version, Gmail appears, but devoid of anything resembling Gmail as we know it now. Much as I want to use Firefox for everything, I can't, because this is a serious limitation. Am I alone with this problem? It has happened on two different laptops (Macbooks).

I have been unable to use Firefox for Gmail for several years now. I use Chrome instead, because whenever I try it on Firefox, I get the following message: Do you really want to use HTML Gmail? You're about to use a version of Gmail designed for slower connections and legacy browsers. To get all of Gmail's features, including inbox categories, images and quick actions, please use the latest version of Gmail (recommended). When I click on the box marked Take me to the latest version, absolutely nothing happens. If I click on the box for the HTML version, Gmail appears, but devoid of anything resembling Gmail as we know it now. Much as I want to use Firefox for everything, I can't, because this is a serious limitation. Am I alone with this problem? It has happened on two different laptops (Macbooks).

Chosen solution

No -- it does not! Thank you. I don't have time right now to explore Troubleshoot Mode further, but just to see Gmail appear as it should is fantastic.

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All Replies (3)

zeroknight
zeroknight
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Does it still happen in Troubleshoot Mode?

rosalucent
rosalucent Question owner
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Chosen Solution

No -- it does not! Thank you. I don't have time right now to explore Troubleshoot Mode further, but just to see Gmail appear as it should is fantastic.

zeroknight
zeroknight
more options

Try disabling your extensions.