This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird email

  • 7 replies
  • 1 has this problem
  • 1 view
  • Last reply by Matt

more options

I use a thunderbird email for my business and I received notice that thunderbird can’t send mail to gmail recipients. Can I please get help.

I use a thunderbird email for my business and I received notice that thunderbird can’t send mail to gmail recipients. Can I please get help.

All Replies (7)

more options

Yes it can. I do it every day. Please provide more information on your situation. And please advise on who sent that notice. Thank you.

more options

It was the mail delivery system from thunderbird saying undelivered mail. I only receive that problem when emailing gmail accounts. Thank you david

more options

Was there any explanation? Gmail is very security aware. Posting the complete text of the response message may be helpful.

more options

It said…. I’m sorry to inform you that your message couldn’t be delivered to one or more recipients. Then lists for more assistance to send the mail to post master

more options

any attachments? is it to multiple recipients? If it looks like spam, it will be refused.

more options

No it’s my customers email just one recipient, that I’m trying to send an invoice to. I’ve sent them invoices in the past but now it’s not working

more options

As google are very specific about using the SPF framework as well as other server verification tools including reverse DNS to confirm senders. Your issue is probably with your mail hosting system. I am guessing you use a custom domain provided by a web hosting service as they are prone to D.I.Y. setups and incorrect configuration of email settings.

Please post the text of the response email verbatim. Google in my experience always include error codes and links for more information.