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playing any streaming video service is next to impossible

  • 4 replies
  • 2 have this problem
  • 16 views
  • Last reply by bekglm1

bekglm1
bekglm1
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I have used Firefox on a 27" MAC for many many years. In fact I have used Firefox on many macs since Firefox was first offered. As of the last update or browser upgrade offered by Mozilla for Firefox for Apple desktops, most all streaming video service no longer work. YouTube, Amazon Prime, and Netflix all stall after a minute or less of selecting a video from the above vendors. I get the little spinning arrow, and then a screen message that states that my ISP is not providing me with enough bandwidth to stream video. Absolute nonsense. Using Safari I have absolutely no issues, problems, stalls, buffering, error messages etc., and the experience is what I used to get from Firefox. I have lots of bandwidth available, and have had a professional network engineering service provider check my internet connection. Even if I make sure no other tabs, applications or other iterations are running, ONLY Firefox, it stalls and will not play video. Then I get another screen message that states that "maybe if you restart your device you may be able to play video". While I realize that Firefox is free, I still think I should have a reasonable expectation that it will continue to provide buffer, stall, and hang free performance when I want to watch YouTube, Amazon Prime and or Netflix.

I have used Firefox on a 27" MAC for many many years. In fact I have used Firefox on many macs since Firefox was first offered. As of the last update or browser upgrade offered by Mozilla for Firefox for Apple desktops, most all streaming video service no longer work. YouTube, Amazon Prime, and Netflix all stall after a minute or less of selecting a video from the above vendors. I get the little spinning arrow, and then a screen message that states that my ISP is not providing me with enough bandwidth to stream video. Absolute nonsense. Using Safari I have absolutely no issues, problems, stalls, buffering, error messages etc., and the experience is what I used to get from Firefox. I have lots of bandwidth available, and have had a professional network engineering service provider check my internet connection. Even if I make sure no other tabs, applications or other iterations are running, ONLY Firefox, it stalls and will not play video. Then I get another screen message that states that "maybe if you restart your device you may be able to play video". While I realize that Firefox is free, I still think I should have a reasonable expectation that it will continue to provide buffer, stall, and hang free performance when I want to watch YouTube, Amazon Prime and or Netflix.

All Replies (4)

zeroknight
zeroknight
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Does it still happen in Troubleshoot Mode?

dylonhussain
dylonhussain
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I am having similar issue. Firefox console throws, "[HLS Video]: Fatal media error encountered, try to recover. Details: bufferStalledError", video fails to load and causes firefox to stall. Videos load fine on Edge. Reproducible on https://hlsjs.video-dev.org/demo/ OS: Windows 11 22H2

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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@dylonhussain

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed add-ons.

Works fine here with the current release.

bekglm1
bekglm1 Question owner
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no change, don't know how to use troubleshooting mode and really shouldn't have to. 3 weeks later and this build of Firefox STILL won't reliably play you tube, amazon prime or netflix content without getting an error message that says I have to restart my machine. What a pain. Safari would just fine but I have used and enjoyed Firefox for many years. SO I am very dissapointed, even more so with the lack of support mozilla provides it's users. Yes it is free but mozilla does sell space and take adds and they do run at a profit. I just wish Firefox still worked like it used to. iMAC 27 inch, current version of FIrefox. 16 gigs memory.