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Can't log into my Proton Mail account when I'm in Firefox

  • 2 replies
  • 0 have this problem
  • 3 views
  • Last reply by zeroknight

knauth
knauth
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Hi -- I'm committed to Firefox as my browser, but I'm having a significant issue. I access my Proton Mail account from Firefox, but for a couple of weeks now I can't log into Proton Mail from Firefox. The browser won't even load the Proton Mail login page; it just spins and a message "Waiting for mail.proton.me" is visible in the lower corner of my Firefox screen.

Fortunately I can still access Proton Mail on my iPhone, but I need it on my Windows laptop too.

Please advise!

Hi -- I'm committed to Firefox as my browser, but I'm having a significant issue. I access my Proton Mail account from Firefox, but for a couple of weeks now I can't log into Proton Mail from Firefox. The browser won't even load the Proton Mail login page; it just spins and a message "Waiting for mail.proton.me" is visible in the lower corner of my Firefox screen. Fortunately I can still access Proton Mail on my iPhone, but I need it on my Windows laptop too. Please advise!

All Replies (2)

Dropa
Dropa
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You need to provide links so others can see what happens when they click the links to see what happens or errors it gives.

zeroknight
zeroknight
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Try "Clear cookies and site data" from the padlock icon in the address bar.