new email for thunderbird does not show one of the accounts "Trash" folder from Cox
my thunderbird email updated to the new "Supernova" format today. I had a bit of trouble getting things to look and act like before but one major issue is that one of my Cox email accounts does not display a "TRASH" folder in the trash folder listings. I have 6 email accounts and only 5 accounts listed under TRASH. If I delete an email from this missing trash account..it is not visible anywhere in TB. If I go on line to Cox webmail, it is there..how do I correct this to show in TB?
Modified by OldBob2
Chosen solution
Hi oldbob2,
I had this problem too (among many others) and I did find a fix.
In the unified folder list on the left side-bar, if you RMB-click on the Trash section header, you'll see a properties option at the bottom.
Select this and then click the Choose button as illustrated in the images below to select which accounts/trash folders should be included in the Trash section. Check each account's "Trash" folder is checked, if it's a Gmail account you might have to expand the Gmail folder to see it.
Once done, click OK and then Update...
Worked for me, hope it does for you.
-b
Read this answer in context 👍 0All Replies (4)
As additional information that might help is if I UNCHECK to show unified folders and see my 6 email accounts, the trash folder DOES show but it DOES NOT show if I view as UNIFIED folders which is my preferred method..so I have a unified inbox like before. In the Unified view it also does not show ANY JUNK messages..they do show if uncheck unified view.
Modified by OldBob2
I MAY have found a workaround for now..If I remember what I did was to right click on Trash for the missing account trash and selected Properties. Then under the line "search the folders" I found all the folders for that email and checked next to " trash or deleted " and now it shows. Very cumbersome..does this mean I have to go into all email accounts for each folder like trash/spam etc and select it to point to the specific folder..never had to do this before..there must be a master in settings.
Chosen Solution
Hi oldbob2,
I had this problem too (among many others) and I did find a fix.
In the unified folder list on the left side-bar, if you RMB-click on the Trash section header, you'll see a properties option at the bottom.
Select this and then click the Choose button as illustrated in the images below to select which accounts/trash folders should be included in the Trash section. Check each account's "Trash" folder is checked, if it's a Gmail account you might have to expand the Gmail folder to see it.
Once done, click OK and then Update...
Worked for me, hope it does for you.
-b
Thank you for your screen shots..that is what I did to correct this but it never required this extra work in old program. Hopefully they will find a way to make this automatic for others in the future and your screen shots will help others until they do..