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loosing all the saved logins

  • 3 replies
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  • Last reply by cor-el

rayhane_rahbari.fard
rayhane_rahbari.fard
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Dear Sir/Madam Hi I live in Iran and I use the lovely FireFox browser for many years I have got in the trouble with Logins and Passwords on my browser. Last day, when I was working with my laptop while the Firefox browser, the Acrobat Reader DC and a text document were on the background suddenly I had to restart my laptop. after that, when I wanted to use the FireFox, I found out that all of the saved logins got lost and now there is no saved logins on my browser. I logged in my FireFox account again to recover the lost information, but unfortunately that was useless.

I have many important saved logins and passwords on my browser. Is there any solution? I need your help to solve this issue.

there is an screen of the empty list of Logins and Passwords on my browser.

yours sincerely

Dear Sir/Madam Hi I live in Iran and I use the lovely FireFox browser for many years I have got in the trouble with Logins and Passwords on my browser. Last day, when I was working with my laptop while the Firefox browser, the Acrobat Reader DC and a text document were on the background suddenly I had to restart my laptop. after that, when I wanted to use the FireFox, I found out that all of the saved logins got lost and now there is no saved logins on my browser. I logged in my FireFox account again to recover the lost information, but unfortunately that was useless. I have many important saved logins and passwords on my browser. Is there any solution? I need your help to solve this issue. ''there is an screen of the empty list of Logins and Passwords on my browser.'' yours sincerely

All Replies (3)

cor-el
cor-el
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  • Top 10 Contributor
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Did you try to reboot the computer time in case some files are locked ?

Do you see any login if you open logins.json in a Firefox tab ?

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

rayhane_rahbari.fard
rayhane_rahbari.fard Question owner
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Thank you so much for helping me

I found the logins.json file according to the second link that you've sent me. all my saved logins is in this file. it's opened in HTML format. I tried to use logins.json file due to import the data to the Logins & Passwords list on Firefox , but that was useless. How can I importe the data of logins.json file to Logins & Passwords list on Firefox?

Respectfully

cor-el
cor-el
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You need a matching key4.db file that has the correct encryption key to be able to decrypt the logins stored in logins.json and see them on the about:logins page (Password Manager). You need to place both logins.json and key4.db in the current profile folder with Firefox closed.