This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

MSN sometimes starts Firefox and takes over the home page

  • 3 replies
  • 2 have this problem
  • 9 views
  • Last reply by zeroknight

dvzotov
dvzotov
more options

This is a recent problem. Before I have opened Firefox, it sometimes opens with MSN as the home page. URL www.msn.com/en-xi?ocid=wispr&pc=u477 Homepage is set to www.startpage.com Computer HPZ2, windows 10. Security Norton; Malware bytes.

I am worried that my PC may have been hacked. Security scans don't show anything.

I don't ever want MSN: is it possible to fix the problem by blocking MSN; if so, how?

Thanks, Dmitri

This is a recent problem. Before I have opened Firefox, it sometimes opens with MSN as the home page. URL www.msn.com/en-xi?ocid=wispr&pc=u477 Homepage is set to www.startpage.com Computer HPZ2, windows 10. Security Norton; Malware bytes. I am worried that my PC may have been hacked. Security scans don't show anything. I don't ever want MSN: is it possible to fix the problem by blocking MSN; if so, how? Thanks, Dmitri

All Replies (3)

zeroknight
zeroknight
more options

Does it still happen with all your extensions disabled?

dvzotov
dvzotov Question owner
more options

Thanks Zeroknight, 

I have the usual problem of diagnosing from occasional faults. If I turned them all off and nothing happened for the next month, it could be that nothing would have happened anyway. As the extensions are Norton, Malwarebytes and HP Wolf security, these aren't very likely sources of trouble!

As I will never use msn.com, is there some way to block it completely?

Dmitri

zeroknight
zeroknight
more options

Does it still happen if the default browser in Windows is set to something other than Firefox?