This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can emptying unified Trash folder be made to work the same as emptying unified Junk folder?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Electrojim

Electrojim
Electrojim
more options

I'm running Thunderbird 115.4.1 (64-bit), using Unified Folder options for most of my mail organization for three POP accounts.

When I manually clear the (unified) Junk folder, as soon as I answer "yes" to the little warning option (I have chosen to engage it), everything in the folder instantly disappears, along with the number-in-the-circle showing the number of unread messages.

When I take this same action with the (unified) Trash folder, I click "yes" and nothing at all appears to happen. All the messages continue to sit there. Once I navigate away to any other folder, and then come back to Trash, sure enough, it's empty. But the little number-in-the-circle that shows how many unread messages had been in the folder before it was cleared still sits there in the left column. That number does disappear, however, as soon as I navigate away from the Trash folder.

Just wondering why two similar folders act differently when emptied; seems Trash doesn't have the same smarts as Junk.

I'm running Thunderbird 115.4.1 (64-bit), using Unified Folder options for most of my mail organization for three POP accounts. When I manually clear the (unified) Junk folder, as soon as I answer "yes" to the little warning option (I have chosen to engage it), everything in the folder instantly disappears, along with the number-in-the-circle showing the number of unread messages. When I take this same action with the (unified) Trash folder, I click "yes" and nothing at all ''appears'' to happen. All the messages continue to sit there. Once I navigate away to any other folder, and then come back to Trash, sure enough, it's empty. But the little number-in-the-circle that shows how many unread messages had been in the folder before it was cleared still sits there in the left column. That number does disappear, however, as soon as I navigate away from the Trash folder. Just wondering why two similar folders act differently when emptied; seems Trash doesn't have the same smarts as Junk.

All Replies (1)

Electrojim
Electrojim Question owner
more options

Actually, and upon further investigation, this thread might better have been titled: "Behavioral Issue in Emptying Unified Trash." Individual (account-related) Trash folders can be right-clicked and emptied, and the Unified Trash can also, but does not indicate properly that it has been emptied. However, Unified Junk does empty all accounts instantly and completely with a single right-click. Why not Unified Trash?