This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox browser opens links in an emptied profile instead of an already open window

  • 2 replies
  • 0 have this problem
  • 2 views
  • Last reply by EnmaAisha

more options

When clicking a link to a website, it opens my default browser, which is firefox, but it opens a new window with no add-ons, custom settings, cookies, a blank browser. After the recent update as of 3 November 2023, all my add-ons and settings were completely reset, as well as bookmarks all deleted, so I created a new profile to save all my settings. The new window that gets opened does not have any cookies, so it is not logged into anything. It also cannot combine with my other firefox windows and tabs.

When clicking a link to a website, it opens my default browser, which is firefox, but it opens a new window with no add-ons, custom settings, cookies, a blank browser. After the recent update as of 3 November 2023, all my add-ons and settings were completely reset, as well as bookmarks all deleted, so I created a new profile to save all my settings. The new window that gets opened does not have any cookies, so it is not logged into anything. It also cannot combine with my other firefox windows and tabs.

Chosen solution

Specific solution: I went in and tested each backup profile, deleted any that somehow got emptied of custom settings, and set the one that had my settings as the default. Links now open correctly.

Read this answer in context 👍 0

All Replies (2)

more options

Go to about:profiles in the address bar and change the default profile.

more options

Chosen Solution

Specific solution: I went in and tested each backup profile, deleted any that somehow got emptied of custom settings, and set the one that had my settings as the default. Links now open correctly.