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Tabs still crash with video playback.

  • 3 replies
  • 0 have this problem
  • 20 views
  • Last reply by zeroknight

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For 8 months i am still getting tab crashed messages whenever i try to pause then replay videos. I have sent crash reports and shown them on the help page and get no real answers.

For 8 months i am still getting tab crashed messages whenever i try to pause then replay videos. I have sent crash reports and shown them on the help page and get no real answers.

All Replies (3)

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Update your graphics drivers from the manufacturer's site.

If that doesn't work, you may need to disable hardware acceleration.

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Thanks for the reply but neither option works.

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Go to about:crashes in the address bar, submit recent crash reports and share the report IDs here.