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all logins and bookmarks lost since latest update

  • 3 replies
  • 1 has this problem
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  • Last reply by Paul

Sandrine
Sandrine
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All logins passwords and bookmarks disappeared from my Android phone after the latest Mozilla update (version 120.1.0).

On the phone version I can't locate any previous Profiles to check whether the filesight be there. In fact it was necessary to revert to my trusty handwritten paper password list to even login to write this query.

I have updated Firefox/Mozilla every time an update was announced.

This is not the reliability I would expect from Mozilla and I hope you can help me to recover these files.

All logins passwords and bookmarks disappeared from my Android phone after the latest Mozilla update (version 120.1.0). On the phone version I can't locate any previous Profiles to check whether the filesight be there. In fact it was necessary to revert to my trusty handwritten paper password list to even login to write this query. I have updated Firefox/Mozilla every time an update was announced. This is not the reliability I would expect from Mozilla and I hope you can help me to recover these files.

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi Sandrine

You should find your saved credentials from the Firefox for Android menu:

  • Select Settings
  • Logins and passwords
  • Saved logins

I hope that this helps.

Sandrine
Sandrine Question owner
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That was exactly what I was doing---as always. That is the standard way to find logins, and certainly very familiar to me. However, the result was an empty page (with circulating arrow). Also, the bookmarks section had a notice that there were no bookmarks, and would not accept a new bookmark. However, when I finally restarted the phone both bookmarks and logins reappeared. Not sure what was going on as they absolutely were gone previously, and the pages for them informed me they were empty. Happy for the result though!

Paul
Paul
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.