This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

all logins and bookmarks lost since latest update

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by Paul

more options

All logins passwords and bookmarks disappeared from my Android phone after the latest Mozilla update (version 120.1.0).

On the phone version I can't locate any previous Profiles to check whether the filesight be there. In fact it was necessary to revert to my trusty handwritten paper password list to even login to write this query.

I have updated Firefox/Mozilla every time an update was announced.

This is not the reliability I would expect from Mozilla and I hope you can help me to recover these files.

All logins passwords and bookmarks disappeared from my Android phone after the latest Mozilla update (version 120.1.0). On the phone version I can't locate any previous Profiles to check whether the filesight be there. In fact it was necessary to revert to my trusty handwritten paper password list to even login to write this query. I have updated Firefox/Mozilla every time an update was announced. This is not the reliability I would expect from Mozilla and I hope you can help me to recover these files.

All Replies (3)

more options

Hi Sandrine

You should find your saved credentials from the Firefox for Android menu:

  • Select Settings
  • Logins and passwords
  • Saved logins

I hope that this helps.

more options

That was exactly what I was doing---as always. That is the standard way to find logins, and certainly very familiar to me. However, the result was an empty page (with circulating arrow). Also, the bookmarks section had a notice that there were no bookmarks, and would not accept a new bookmark. However, when I finally restarted the phone both bookmarks and logins reappeared. Not sure what was going on as they absolutely were gone previously, and the pages for them informed me they were empty. Happy for the result though!

more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.