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Error Message Access Denied from my Bank Account

  • 3 replies
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  • 1 view
  • Last reply by cor-el

glemere
glemere
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I have just started getting Access Denied messages from my Banking account. The bank is telling me that it is due to updated security and that I should start using Chrome or Edge browsers which I do not want to do. It has something to do with the Enhanced Tracking Protection settings. Does anyone know how to fix this?

I have just started getting Access Denied messages from my Banking account. The bank is telling me that it is due to updated security and that I should start using Chrome or Edge browsers which I do not want to do. It has something to do with the Enhanced Tracking Protection settings. Does anyone know how to fix this?

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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.....

Modified by jonzn4SUSE

glemere
glemere Question owner
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It is our local bank, not a large one, and I get the error when I try to sign in.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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"You don't have permission to access..." errors are characteristic of a firewall that protects the server against misuse and this firewall thinks something is suspicious about the HTTP request. If you use a proxy or VPN, try to use a direct connection. Select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

  • Settings -> General -> Network -> Connection -> Settings

You can try to clear the Cache and remove the Cookies for websites that cause problems via the padlock button or via "3-bar" Firefox menu button (Settings) to see if that fixes it.

I've seen cases where having enabled Resist Fingerprinting was causing this issue.

Start Firefox in Troubleshoot Mode to check if an extension is causing the problem.

If this all doesn't work, try "Forget About This Site" in the right-click context menu of an history item. Note that this might remove saved passwords for this website.