This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

History/cookies keep getting randomly deleted

  • 4 replies
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

marcusroxburgh5
marcusroxburgh5
more options

The past few days when i've tried searching for certain pages i go to all the time they won't show up under "firefox suggest" then when i check my history for them the pages are just completely gone, today i checked my history for yesterday and even though i started browsing at 8:00 the history only went back to around 13:00 with all the pages before that completely gone, this also causes me to lose all the cookies as well.

The past few days when i've tried searching for certain pages i go to all the time they won't show up under "firefox suggest" then when i check my history for them the pages are just completely gone, today i checked my history for yesterday and even though i started browsing at 8:00 the history only went back to around 13:00 with all the pages before that completely gone, this also causes me to lose all the cookies as well.

Modified by marcusroxburgh5

All Replies (4)

zeroknight
zeroknight
more options

Try disabling your extensions.

marcusroxburgh5
marcusroxburgh5 Question owner
more options

I don't have any extensions.

zeroknight
zeroknight
more options

Try disabling any third-party antivirus or security software.

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the "Browsing history"
  • do not clear the Cookies
  • do not clear the "Site settings"
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies
  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data