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Schwab website refuses login

Larry Young
Larry Young
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This morning I could not log into the Schwab customer website using current Firefox version 123.0 on Windows 11. Reverting to version 122.0b9 solved the problem. Before the reversion I tried clearing cache, history, passwords, etc, and I tried a full reinstall of version 123.0. What else would prevent a connection to Schwab when other websites worked fine?

This morning I could not log into the Schwab customer website using current Firefox version 123.0 on Windows 11. Reverting to version 122.0b9 solved the problem. Before the reversion I tried clearing cache, history, passwords, etc, and I tried a full reinstall of version 123.0. What else would prevent a connection to Schwab when other websites worked fine?

Chosen solution

My problem has disappeared after twice repeating zeroknight's suggestions with full reboots and profile refreshes, so I am marking this "solved." Thanks again for the help.

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All Replies (6)

zeroknight
zeroknight
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Larry Young said
I tried a full reinstall of version 123.0.

Did you refresh your profile when reinstalling and stay signed out of your sync account? An easy way to test a new profile is to install Developer Edition and see if it happens there.

Larry Young
Larry Young Question owner
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Thanks for the quick response. I repeated the reinstall and added the "refresh profile" you suggested. The problem with Schwab login remains.

zeroknight
zeroknight
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Try changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings change "Use system proxy settings" to "No proxy".

Disable any third-party antivirus or security software, this may require rebooting into Windows Safe Mode (networking enabled).

You can help find the change responsible by running mozregression between version 122 and 123.

Larry Young
Larry Young Question owner
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Turning off DNS over HTTPS did not help, but subsequently setting "No proxy" solved the problem. Thank you for your suggestions and your time!! A nice boost to my faith in forums for open-source support! Now I'll try to recover the profile that was messed up when I regressed from V 123.0 to V 122.0b9 ...

Larry Young
Larry Young Question owner
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After a shutdown and restart the problem has returned. I confirmed that the recommended changes in settings are in effect. Any idea what I might have inadvertently reconfigured?

Larry Young
Larry Young Question owner
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Chosen Solution

My problem has disappeared after twice repeating zeroknight's suggestions with full reboots and profile refreshes, so I am marking this "solved." Thanks again for the help.