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My question text was ERASED when I clicked on the "how to SHARE DATA manually" button

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This is very very annoying. I have a complicated problem & spend a long time articulating it. The website said it could not automatically get my Share Data, and there was a button to a page telling me how to do it manually. Instead of opening a new tab, it left THIS page. When I went back, this text entry box was EMPTY !!!!

This is very very annoying. I have a complicated problem & spend a long time articulating it. The website said it could not automatically get my Share Data, and there was a button to a page telling me how to do it manually. Instead of opening a new tab, it left THIS page. When I went back, this text entry box was EMPTY !!!!

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Sorry, this sometimes happens. It seems that some users get a different Share Data button that doesn't work the way it works for everyone else.