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I NEED HELP

  • 7 replies
  • 0 have this problem
  • 13 views
  • Last reply by Matt Rubino

Matt Rubino
Matt Rubino
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Hello,

I need serious help with firefox and why it is always crashing. It is messing with a lot of stuff and I don't know what to do.

Hello, I need serious help with firefox and why it is always crashing. It is messing with a lot of stuff and I don't know what to do.

All Replies (7)

zeroknight
zeroknight
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Does it still happen in Troubleshoot Mode?

Go to about:crashes in the address bar, submit any recent pending crash reports related to the issue and share the report IDs here.

Matt Rubino
Matt Rubino Question owner
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bp-2f8c85f5-18b4-404d-9226-3b7100240410

zeroknight said
Does it still happen in Troubleshoot Mode? Go to about:crashes in the address bar, submit any recent pending crash reports related to the issue and share the report IDs here.

bp-2f8c85f5-18b4-404d-9226-3b7100240410

TyDraniu
TyDraniu
  • Top 10 Contributor
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It's something with NVidia GPU drivers. Do you have additional Intel GPU?

Matt Rubino
Matt Rubino Question owner
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TyDraniu said
It's something with NVidia GPU drivers. Do you have additional Intel GPU?

No I use a NVIDIA 3070

TyDraniu
TyDraniu
  • Top 10 Contributor
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So it is the only GPU? Okay.

zeroknight
zeroknight
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The Nvidia GPU is active according to the crash report, using a recent driver (4-2-2024, 31.0.15.5212).

You may need to disable hardware acceleration.

Does the ESR version (115) work with hardware acceleration without crashing?

Matt Rubino
Matt Rubino Question owner
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zeroknight said
The Nvidia GPU is active according to the crash report, using a recent driver (4-2-2024, 31.0.15.5212). You may need to disable hardware acceleration. Does the ESR version (115) work with hardware acceleration without crashing?

I turned it off in firefox, GPU is up to date with the most recent driver. I will see how it does tonight when I am live. Thank you for the help.