This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

.eml file display error from sftp

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by rome.fr

more options

Hello, I recently installed Ubuntu 24.04 with the version of Thunderbird (115.10.1) supplied with the distribution. I can no longer display mail saved as .eml in a remote folder (sftp). Thunderbird opens, but the mail window is empty. If I ask for the source code, this message appears:

Unable to read file at address view-source:file:///run/user/1000/kio-fuse-ouSeRu/sftp/myuser@myserver/mymessage.eml?type=application/x-message-display.

If I open from CLI I get this message :

JavaScript error: chrome://messenger/content/aboutMessage.js, line 218: NS_ERROR_FILE_ACCESS_DENIED: Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIMsgDBHdr.mime2DecodedSubject]

If I open the save file with a file editor I'm able to see the source code.

Could you please help me? Thanks

Hello, I recently installed Ubuntu 24.04 with the version of Thunderbird (115.10.1) supplied with the distribution. I can no longer display mail saved as .eml in a remote folder (sftp). Thunderbird opens, but the mail window is empty. If I ask for the source code, this message appears: Unable to read file at address view-source:file:///run/user/1000/kio-fuse-ouSeRu/sftp/myuser@myserver/mymessage.eml?type=application/x-message-display. If I open from CLI I get this message : JavaScript error: chrome://messenger/content/aboutMessage.js, line 218: NS_ERROR_FILE_ACCESS_DENIED: Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIMsgDBHdr.mime2DecodedSubject] If I open the save file with a file editor I'm able to see the source code. Could you please help me? Thanks
Attached screenshots

Chosen solution

Thanks for your answer.

Indeed, when Thunderbird is running in the snap, it doesn't have access to /mnt.

So I moved the mounting point of the share from /mnt to /media

and executed the following command to allow Thunderbird access to /media:

sudo snap connect thunderbird:removable-media :removable-media

This works fine.

Read this answer in context 👍 0

All Replies (2)

more options

Is this perhaps another example of sandboxing in flatpaks and SNAP. I understand Ubuntu 24 uses SNAP packages now, not APT as it used to. SNAP is sandboxed. https://ubuntu.com/core/docs/security-and-sandboxing

more options

Chosen Solution

Thanks for your answer.

Indeed, when Thunderbird is running in the snap, it doesn't have access to /mnt.

So I moved the mounting point of the share from /mnt to /media

and executed the following command to allow Thunderbird access to /media:

sudo snap connect thunderbird:removable-media :removable-media

This works fine.