This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hidden emails

  • 2 replies
  • 0 have this problem
  • 2 views
  • Last reply by sfhowes

more options

Some of my emails are hidden in threads from previous conversations and not showing up as the last email received. If I am not expecting an email then I may never see it unless I happen to open up a previous that could be weeks earlier. I hate this and cannot conduct business when I can't see emails coming in . If someone is replying to a previous email , I may never see a new conversation. Only if someone sends an email that is not a reply am I guaranteed to see it. How do I fix this

Some of my emails are hidden in threads from previous conversations and not showing up as the last email received. If I am not expecting an email then I may never see it unless I happen to open up a previous that could be weeks earlier. I hate this and cannot conduct business when I can't see emails coming in . If someone is replying to a previous email , I may never see a new conversation. Only if someone sends an email that is not a reply am I guaranteed to see it. How do I fix this

All Replies (2)

more options

To be a little more clear I am missing emails due to them being hidden in unexpanded previous threads. Only new emails that are not replies am I guaranteed to see

Helpful?

more options

There is a way to make threads with unread messages more visible:

https://support.mozilla.org/en-US/questions/1442668#answer-1642934

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.