This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird suddenly stopped downloading IMAP emails, and won't send emails

  • 1 reply
  • 0 have this problem
  • Last reply by Matt

more options

I have used thunderbird for many years, and all without problems. But two days ago the IMAP emails waiting in my inbox (which I can see if I log on via the web) stopped downloading to thunderbird. It also stopped sending my emails. I have two separate addresses on two separate domains (although they are both on the same hosting service). the bottom line information says "connected to imap.one.com" - which is the host imap server. I have two different emails using the two domains on another computer, and thunderbird is working fine on that one. I have no idea where to begin - the hosting support desk at one.com have not been particularly helpful - and given that the other computer connecting OK and receiving and sending emails, it's probably not their end that is the problem. Has anyone any ideas?

I have used thunderbird for many years, and all without problems. But two days ago the IMAP emails waiting in my inbox (which I can see if I log on via the web) stopped downloading to thunderbird. It also stopped sending my emails. I have two separate addresses on two separate domains (although they are both on the same hosting service). the bottom line information says "connected to imap.one.com" - which is the host imap server. I have two different emails using the two domains on another computer, and thunderbird is working fine on that one. I have no idea where to begin - the hosting support desk at one.com have not been particularly helpful - and given that the other computer connecting OK and receiving and sending emails, it's probably not their end that is the problem. Has anyone any ideas?

All Replies (1)

more options

Antivirus springs to mind.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.