This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't see the qr code for webauth.io

Little Pharaoh
Little Pharaoh
more options

So I was trying to test webauthn so I went to webauthn.io and then signed up with my username but firefox then tells me touch your security key to continue with webauthn.io but it works very well google chrome. and shows me a qr code and then I scan it in my phone. And after some search I think that the problem is that firefox defaults to use the security key which is a physical device but i don't want to use it I want to get the QR code. Also I tried different websites but got the same problem.

And by the way I use arch linux but I don't think that the problem is with arch as I mentioned before everything worked very well in google chrome.

So I was trying to test webauthn so I went to webauthn.io and then signed up with my username but firefox then tells me touch your security key to continue with webauthn.io but it works very well google chrome. and shows me a qr code and then I scan it in my phone. And after some search I think that the problem is that firefox defaults to use the security key which is a physical device but i don't want to use it I want to get the QR code. Also I tried different websites but got the same problem. And by the way I use arch linux but I don't think that the problem is with arch as I mentioned before everything worked very well in google chrome.
Attached screenshots

All Replies (2)

King Boss
King Boss
more options

It seems like Firefox is defaulting to use a physical security key for WebAuthn instead of showing the QR code like in Chrome. To get Firefox to display the QR code instead of asking for the security key, you can try the following steps:

Change Firefox WebAuthn Settings: Open Firefox and type about:config in the address bar. Search for security.webauth.webauthn_enable_softtoken and set it to true. This may enable the software-based authentication method.

Disable Security Key Prompt: Go to about:config and search for security.webauth.webauthn_enable_usbtoken. Set this to false to disable the physical security key prompt.

Try Using a Different Profile: Sometimes settings or extensions in your current profile can cause issues. Try creating a new Firefox profile and test WebAuthn there.

Check for Add-ons: Make sure no add-ons are interfering with WebAuthn. Temporarily disable them and try again.

If these steps don’t resolve the issue, it may be worth checking for updates or reaching out to Firefox support for further assistance.

Helpful?

Little Pharaoh
Little Pharaoh Question owner
more options

Well now it tells me that the request is not allowed by the user. Also my firefox is on the latest version 128. I think that it might be an issue with firefox itself. so I want to report it if possible.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.