This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Vanishing Spam

  • 2 replies
  • 3 have this problem
  • Last reply by Alan37

more options

Up until two days ago Thunderbird would detect spam in the inbox and move it to the junk folder. Now it removes spam from the inbox and says it has put it in the spam folder but it's not there. Where is it going?

Alan.

Up until two days ago Thunderbird would detect spam in the inbox and move it to the junk folder. Now it removes spam from the inbox and says it has put it in the spam folder but it's not there. Where is it going? Alan.

All Replies (2)

more options

Strange as it may sound to you. I have no idea where it is going. I could also say nothing has changed for me in a long long time with spam handling in Thunderbird. But I do not have an antivirus program that thinks it should be involved in SCAM and SPAM filtering? Does yours try and fail perhaps?

Helpful?

more options

Matt, Thanks for the reply. I do have a security program that busies itself with spam, but it is limited to writing that it thinks a message is spam or scam in the header. Thunderbird can normally take these modified messages to the junk folder. It can also take spam that hasn't been flagged to junk. Thunderbird has put thousands of flagged messages in junk, so I don't think that's the problem.

Today Thunderbird put two spam messages in junk, but it said it was putting further messages there and they just disappeared,

Alan.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.