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Firefox and Firefox-Dev crashes on google maps.
I use Firefox-Dev(129.0b9 (64-bit)) and Firefox (128.0.3 (64-bit)) as default browsers on my Gentoo Linux system with an Intel i7. Both Firefox-Dev and Firefox crash will visiting some websites. Especially Google maps. I have a Gentoo Laptop with and i3 where I run both Firefox-Dev and Firefox and things run fine. I have more software installed on the Intel i7. Video cards ar different of course.
Here is my ldd: opt/firefox $ ldd firefox linux-vdso.so.1 (0x00007ffc8e584000) libpthread.so.0 => /lib64/libpthread.so.0 (0x00007f0161fe7000) libc.so.6 => /lib64/libc.so.6 (0x00007f0161e08000) /lib64/ld-linux-x86-64.so.2 (0x00007f0162007000)
Here is the crash report: AdapterDeviceID: 0x6613 AdapterDriverVendor: mesa/radeonsi AdapterDriverVersion: 24.1.3.0 AdapterVendorID: 0x1002 Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat-reporter%40mozilla.org:2.1.0,webcompat%40mozilla.org:129.3.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePageFile: 98520420352 AvailablePhysicalMemory: 57304293376 AvailableSwapMemory: 68719472640 AvailableVirtualMemory: 65166487552 BackgroundTaskMode: 0 BuildID: 20240726091552 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1722173712 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: xfce EMCheckCompatibility: true GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 1 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1722086601 IsWayland: 0 LastStartupWasCrash: 1 LinuxUnderMemoryPressure: 0 Notes: Gentoo LinuxFP(D00-L1000-W0000000-T01) WR? WR+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: aurora SafeMode: 0 SecondsSinceLastCrash: 324 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1722173401 SubmittedFrom: Client TelemetryClientId: 8d5032ba-a1c3-4acb-b235-847bd4545b87 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240726091552","version":"129.0","vendor":"Mozilla","displayVersion":"129.0b9","platformVersion":"129.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":64259,"virtualMaxMB":null,"cpu":{"count":12,"cores":6,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz","family":6,"model":45,"stepping":7,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":5700,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Linux","version":"6.6.38-gentoo","locale":"en-US","distro":"Gentoo","distroVersion":"2.15"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"TargetFrameRate":60,"adapters":[{"description":"OLAND (radeonsi, , LLVM 18.1.8, DRM 2.50, 6.6.38-gentoo)","vendorID":"0x1002","deviceID":"0x6613","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/radeonsi","driverVersion":"24.1.3.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"aurora","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"media.gmp-gmpopenh264.enabled":false,"media.gmp-gmpopenh264.lastInstallStart":1721840659,"media.gmp-gmpopenh264.lastDownload":1721840660,"media.gmp-gmpopenh264.lastUpdate":1721840660,"media.gmp-manager.lastCheck":1722086677,"media.gmp-manager.lastEmptyCheck":1722086677,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":4,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"loadPath":"[app]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="}},"profile":{"creationDate":19928,"firstUseDate":19928},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19926,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19926,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19926,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19926,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat-reporter@mozilla.org":{"version":"2.1.0","scope":1,"type":"extension","updateDay":19926,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Report site compatibility issues on webcompat.com","name":"WebCompat Reporter","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19926,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"129.3.0","scope":1,"type":"extension","updateDay":19926,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19926,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19928,"updateDay":19928},"activeGMPlugins":{}},"experiments":{"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"}}} TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: aba8ef58-e31e-4fc6-b7a6-a5473f7d83d7 Throttleable: 1 TotalPageFile: 136099627008 TotalPhysicalMemory: 67380154368 URL: https://www.google.com/maps?authuser=0 UptimeTS: 311.090528 UtilityProcessStatus: Running Vendor: Mozilla Version: 129.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.
Chosen solution
Solved the problem by updating my Kernel using the AMDGPU drivers supported by Gentoo. https://wiki.gentoo.org/wiki/AMDGPU
Linux yoda 6.6.38-gentoo #12 SMP PREEMPT_DYNAMIC Thu Aug 1 20:31:18 PDT 2024 x86_64 Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz GenuineIntel GNU/Linux
$ dmesg -t | grep amdgpu | grep firmware
Loading firmware: amdgpu/oland_mc.bin Loading firmware: amdgpu/oland_pfp.bin Loading firmware: amdgpu/oland_me.bin Loading firmware: amdgpu/oland_ce.bin Loading firmware: amdgpu/oland_rlc.bin Loading firmware: amdgpu/oland_smc.bin Loading firmware: amdgpu/oland_uvd.bin
This also could have worked: amdgpu/oland_{uvd,smc,rlc,pfp,me,mc,ce}.bin
Read this answer in context 👍 1All Replies (9)
Are you saying that just going to this page in my screenshot, your browser goes boom? see screenshot What happens in other desktops besides xfce? X11 or Wayland? What graphics card and driver version? Can you run a live usb stick of your OS or another and see if you have the same issue?
What you posted above is info about your computer that is send along with the crash report.
If you have submitted crash reports, please post the IDs of one or more recent submitted crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the ID of recent crash reports in "Help -> More Troubleshooting Information" (about:support).
- click the "All crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternately, you can open about:crashes via the location/address bar.
See "Viewing reports outside of Firefox":
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting
- https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Could be a problem with WebGL. You can check the Web Console and possibly the Browser Console for WebGL related messages.
You can search the Graphics section in "Help -> More Troubleshooting Information" (about:support) to see if issues about WebGL are reported.
Here is the crash report id: bp-xxxx*
https://crash-stats.mozilla.org/report/index/4d1ade27-4365-49ad-8393-2d2520240728
Thanks for the help!
Yes, this looks like WebGL or graphics (EGL/MESA) related if you scroll through the crashing thread.
- Firefox 129.0b9 Crash Report [@ @0x0 | libEGL_mesa.so.0 ]
Did you check about:support like I suggested above?
Using the system rescue usb 11.01 and kernel 6.6.30 Firefox works fine. So it's a Gentoo problems. I'm leaning towards libEGL_mesa.so.0
None @0x0000000000000000 context
Ø 1 libEGL_mesa.so.0 libEGL_mesa.so.0@0x19803 scan Ø 2 libEGL_mesa.so.0 libEGL_mesa.so.0@0x1209f
9 libc.so.6 libc.so.6@0x8a651 cfi Ø 20 memfd:mozilla-ipc (deleted) memfd:mozilla-ipc (deleted)@0xfffff scan Ø 21 libc.so.6 libc.so.6@0x8a2ff scan Ø 22 libc.so.6 libc.so.6@0x1068ab scan
Note that the red lines merely mean that no debug symbols for this specific file have been uploaded to the Socorro crash server, so an address can't be linked to lines in the source code.
Thank you cor-el, The links and help you have given me is are helpful. I'm working through the logs and trying to solve the problem. I am reinstalling a few libraries on my Gentoo i7 system. The big difference between my 2 Gentoo systems is the Video card. But that problem was resolved when I used a USB with firefox on it.
jonzn4SUSE said
Are you saying that just going to this page in my screenshot, your browser goes boom? see screenshot What happens in other desktops besides xfce? X11 or Wayland? What graphics card and driver version? Can you run a live usb stick of your OS or another and see if you have the same issue?
I run on this System: X11 openrc xfce
Chosen Solution
Solved the problem by updating my Kernel using the AMDGPU drivers supported by Gentoo. https://wiki.gentoo.org/wiki/AMDGPU
Linux yoda 6.6.38-gentoo #12 SMP PREEMPT_DYNAMIC Thu Aug 1 20:31:18 PDT 2024 x86_64 Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz GenuineIntel GNU/Linux
$ dmesg -t | grep amdgpu | grep firmware
Loading firmware: amdgpu/oland_mc.bin Loading firmware: amdgpu/oland_pfp.bin Loading firmware: amdgpu/oland_me.bin Loading firmware: amdgpu/oland_ce.bin Loading firmware: amdgpu/oland_rlc.bin Loading firmware: amdgpu/oland_smc.bin Loading firmware: amdgpu/oland_uvd.bin
This also could have worked: amdgpu/oland_{uvd,smc,rlc,pfp,me,mc,ce}.bin