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Jon
Jon
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Dear MZLA,

I donated to MZLA, looking forward to an "improved" Thunderbird. I am very frustrated by the result.

Downloaded and started new Thunderbird, and I have several questions:

This is a serious inquiry; I am desperate for information & help.

1. What happened to my address book? How can I get it back? A hundred or more addresses just disappeared.

2. What happened to all of my saved messages? How can I get them back? I used to have a neatly organized file of saved messages. If I was still using Tbird for my business, I would be looking for a lawyer. As it is, I am simply looking for something as useful as the old Tbird.

3. How can I save a message to a specific category or off line file? I used to have several hundred categorized files in my data base for saved messages.

4. Why does my effort to use a help request not respond to my mouse clicks? It seems to always want more donations.

5. Can I go back to the old version? It was easier to use and more straightforward.

6. What am I missing in this "new and improved" version? Is there another email application that would give me the nice features of the old Thunderbird?

7. Can I revert back to the old Tbird and recover the extensive lost addresses and saved messages?

8. If I decide the "new and improved" Tbird will not provide the features the old one did, how can I get a refund of my contribution?

Your early response will be appreciated.

Jon Wilson,

Dear MZLA, I donated to MZLA, looking forward to an "improved" Thunderbird. I am very frustrated by the result. Downloaded and started new Thunderbird, and I have several questions: This is a serious inquiry; I am desperate for information & help. 1. What happened to my address book? How can I get it back? A hundred or more addresses just disappeared. 2. What happened to all of my saved messages? How can I get them back? I used to have a neatly organized file of saved messages. If I was still using Tbird for my business, I would be looking for a lawyer. As it is, I am simply looking for something as useful as the old Tbird. 3. How can I save a message to a specific category or off line file? I used to have several hundred categorized files in my data base for saved messages. 4. Why does my effort to use a help request not respond to my mouse clicks? It seems to always want more donations. 5. Can I go back to the old version? It was easier to use and more straightforward. 6. What am I missing in this "new and improved" version? Is there another email application that would give me the nice features of the old Thunderbird? 7. Can I revert back to the old Tbird and recover the extensive lost addresses and saved messages? 8. If I decide the "new and improved" Tbird will not provide the features the old one did, how can I get a refund of my contribution? Your early response will be appreciated. Jon Wilson,

All Replies (1)

Lionel Holt
Lionel Holt
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Did you perhaps install it using a method that was different this time compared to previously? It sounds like you need to import your previous profile and/or change the default profile that's opened when you start Thunderbird. I suggest first searching mozilla.org or the Internet for those keywords along with whatever operating system you're using.

Modified by Lionel Holt

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