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firefox is not saving new passwords as it did before when I change the password or enter a site for the first time. A popup used to appear. It doesn't now. why?

  • 3 replies
  • 1 has this problem
  • Last reply by cor-el

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fix this.

fix this.

All Replies (3)

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Helpful?

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Yes, I can manually create a new password. I, in fact, had to do that. What happened to the popup?

Helpful?

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Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

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