This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird on windows freezes frequently after a few delete messages

more options

Thunder bird on windows (115.10.1) freezes with a not responding message when a few delete messages are made. Earlier it used to scroll to some random location on the screen. now it freezes for a long while. Is this a bug to be fixed or something wrong at my end?

thanks Raman

Thunder bird on windows (115.10.1) freezes with a not responding message when a few delete messages are made. Earlier it used to scroll to some random location on the screen. now it freezes for a long while. Is this a bug to be fixed or something wrong at my end? thanks Raman

Chosen solution

Ok will do and check. thank you

Read this answer in context 👍 0

All Replies (5)

more options

What is your anti-virus software?

Helpful?

more options

McAfee Windows Defender

Helpful?

more options

Anti-virus software is often the culprit for the kind of problems to describe. First I'd get rid of McAfee altogether right away. It is known to have caused problems with Thunderbird in the past. Then, with McAfee out of the way, create an exemption in Windows Defender for the Thunderbird profile folder, so that the Defender real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Helpful?

more options

SOH4463048, have you resolved your issue?

Helpful?

more options

Chosen Solution

Ok will do and check. thank you

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.