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Thunderbird fails to import previously exported profile

  • 1 reply
  • 0 have this problem
  • Last reply by david

Chris Richardson, Chris
Chris Richardson, Chris
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Thunderbird was not responding and tried to reinstall profile. There are many (needed) emails that were saved in folders that are missing from the profile.

Used the export and import functions under tools menu. Possible corruption in sav8ng the profile.

How can we get the folders back ? The server copy has inbox but not folder baes email

Tb 115.15.0 32 bit on win 10

Thunderbird was not responding and tried to reinstall profile. There are many (needed) emails that were saved in folders that are missing from the profile. Used the export and import functions under tools menu. Possible corruption in sav8ng the profile. How can we get the folders back ? The server copy has inbox but not folder baes email Tb 115.15.0 32 bit on win 10

All Replies (1)

david
david
  • Top 10 Contributor
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Was that a zipped profile? If so, I suggest you try unzipping it and the manually restoring it. Try these steps:

  1. unzip the profile
  2. exit thunderbird, if running
  3. enter %appdata% into the search box on task bar in windows and press enter
  4. this should take you to the appdata folder
  5. click the thunderbird folder and then the profiles folder
  6. paste your profile into the profiles folder - note the profile name as you will need it later
  7. start thunderbird and click help>troubleshootinginformation
  8. scroll down to "profiles' in left column and click 'about:profiles'
  9. click 'create profile' button in upper left
  10. click next
  11. enter shortname for profile, such as MYPROFILE and then click 'choose' button to locate and select your profile'
  12. click finish and launch the profile

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