This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problems with Private Windows after switching to 128.2 ESR

  • 1 reply
  • 0 have this problem
  • Last reply by cor-el

Anne
Anne
more options

Since switching to 128.2 ESR, my GMX email website no longer works EXCEPT in Private Windows, while the OneTab Extension ONLY works in Private Windows. My two most frequently used apps, that I have opened and pinned all the time, won't work in same window type. This renders Firefox nearly useless to me. Can you help?

Windows 11 Pro (64bit) Firefox 128.2.0 ESR

Since switching to 128.2 ESR, my GMX email website no longer works EXCEPT in Private Windows, while the OneTab Extension ONLY works in Private Windows. My two most frequently used apps, that I have opened and pinned all the time, won't work in same window type. This renders Firefox nearly useless to me. Can you help? Windows 11 Pro (64bit) Firefox 128.2.0 ESR

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What Firefox version did you use before? Did you update from 128.1.0 to 128.2.0 or did you update from 115 ESR to 128 ESR ?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be careful. If you have a password or other data for that domain that you do not want to lose, make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website, data for that website will be saved once again.

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be careful not to copy corrupted files to avoid carrying over problems.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.