This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

TD Easyweb keeps prompting to manage online experience

  • 3 replies
  • 0 have this problem
  • Last reply by px03afk

more options

I use TD Easyweb to access my bank information. No matter what changes I make to Firefox settings nearly every page prompts me to 'Manage online experience' and if I go to manage the 'experience' Performance and Targetting are on. I always set them to off but the prompt keeps coming back. I used the same page with Chrome and Edge. Chrome didn't prompt at all. Edge prompted but then seemed to remember my response. This suggests that the issue is with Friefox

I use TD Easyweb to access my bank information. No matter what changes I make to Firefox settings nearly every page prompts me to 'Manage online experience' and if I go to manage the 'experience' Performance and Targetting are on. I always set them to off but the prompt keeps coming back. I used the same page with Chrome and Edge. Chrome didn't prompt at all. Edge prompted but then seemed to remember my response. This suggests that the issue is with Friefox

All Replies (3)

more options

It would be helpful if we could see these prompts. Just block any personal info. Do you have the same issue with Firefox in Troubleshoot Mode?

What OS? What version of Firefox?

Modified by jonzn4SUSE

Helpful?

more options

FFox 13.0.1 64-bit. Image attached.

Helpful?

more options

Strange! I started FF in troubelshoot mode and was prompted again. However, having switched the things off once again the next screen didn't have the prompt. Restarted FF in normal mode and still no prompt. It's as if in one of the extensions/add-ons was stopping the saving of the cookie. Not sure which and it only seems to happen with TD.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.