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lost my backed up files

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  • Last reply by david

james308
james308
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Hi, thanks for the help. My website guy asked me to back up my email folders as he was doing an update. I save a zipped folder over 3gb to my desktop as local folder. He did the update, I lost all my file Now i go to thunderbird and try to import them back over it says there is an error. The zip file is too large, so i exported the files and it still wont let me import the files, when i go to chose the folders that have data in them it opens down into nothing and empty folders please help. im going insane with it

Hi, thanks for the help. My website guy asked me to back up my email folders as he was doing an update. I save a zipped folder over 3gb to my desktop as local folder. He did the update, I lost all my file Now i go to thunderbird and try to import them back over it says there is an error. The zip file is too large, so i exported the files and it still wont let me import the files, when i go to chose the folders that have data in them it opens down into nothing and empty folders please help. im going insane with it

All Replies (1)

david
david
  • Top 10 Contributor
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Some options:

- copy the profile into the c:\users\<yourid>\appata\roaming\thunderbird\profiles - then, click help>troubleshootinginformation - scroll down to 'proflies' and click 'about:profiles' - now, click 'create profile' button, then click 'next - now, enter short name for profile, such as OLDPROFILE, and then click the 'choose' button to locate and activate the profile you copied in. and then launch it.

If the profile is incomplete or corrupt, you can still copy components with thunderbird not running, using windows file explorer to copy message files to the Mail\Local Folders folder.

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