This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't retrieve mail for one of several email accounts

  • 1 reply
  • 0 have this problem
  • Last reply by ttf70

more options

I have five email accounts defined on a hosting service. On my computer in Thunderbird I have my main account on the left side followed by one of the other five. Then comes Local Folders and two more email accounts. I can retrieve email into my personal account and the one above Local Folders. I can't retrieve into the other two accounts. My wife's computer has HER personal account and one of the ones into which I can't retrieve. She can't retrieve into that one either. I have checked details of the definitions of the accounts on the hosting service and in Thunderbird on both of our computers and can't find anything different on the accounts that don't retrieve mail. I have an Android tablet running the K9Mail client and have my personal account and one of the problem accounts defined. I setup the other problem email account there and got complaints about it not being from a trusted site. I went ahead anyway, went to my personal account and sent a message to the new problem account and was able to go to that account and retrieve the message. What am I missing?

I have five email accounts defined on a hosting service. On my computer in Thunderbird I have my main account on the left side followed by one of the other five. Then comes Local Folders and two more email accounts. I can retrieve email into my personal account and the one above Local Folders. I can't retrieve into the other two accounts. My wife's computer has HER personal account and one of the ones into which I can't retrieve. She can't retrieve into that one either. I have checked details of the definitions of the accounts on the hosting service and in Thunderbird on both of our computers and can't find anything different on the accounts that don't retrieve mail. I have an Android tablet running the K9Mail client and have my personal account and one of the problem accounts defined. I setup the other problem email account there and got complaints about it not being from a trusted site. I went ahead anyway, went to my personal account and sent a message to the new problem account and was able to go to that account and retrieve the message. What am I missing?

All Replies (1)

more options

Doesn't anyone have any ideas?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.